Sector:
Technologies
Expertise:
Management
Typology :
Management consulting
Direction:
Strategy/Transformation Department
1 consultant
-
37 days
Design of a client service operating model for the launch of new offers
Client
3 Business Unit departments: Client Relations Department, Marketing Department, Development Department
talent selected by WEEM
Hajer, 20 years' experience in consulting (BearingPoint, EY), expert in Client Experience and Digital Transformation
mission
Design of an operating model for a software publisher's client service department, as part of the redesign of its offerings with new contractual commitments on resolution times.
Activities and deliverables
- Analysis of existing organization, management, processes, employee career paths and tools
- Diagnosis, identification of areas for improvement
- Proposed operating model scenarios
- Business Case
